XparX Computing
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Plan Type and Names Line Activation Charge Contract Period Monthly Access Charge Downloads Included From 12midnight to 12 noon+ Downloads Included From 12noon to 12 midnight* Excess Downloads per Gbyte or part thereof Maximum speeds: 256 kbps Down/64 kbps Up TNC1 $145.00 None $30.00 40 gbytes 1 gbyte $3.00 TELB $145.00 6 Months $35.00 40 gbytes 4 gbytes $3.00 TELC $145.00 6 Months $40.00 40 gbytes 16 gbytes $3.00 TELD $145.00 6 Months $45.00 40 gbytes 24 gbytes $3.00 Maximum speeds: 512 kbps Down/128 kbps Up TNC2 $145.00 None $35.00 40 gbytes 1 gbyte $3.00 TELE $145.00 6 Months $40.00 40 gbytes 6 gbytes $3.00 TELF $145.00 6 Months $45.00 40 gbytes 12 gbytes $3.00 TELG $145.00 6 Months $55.00 40 gbytes 24 gbytes $3.00 TELH $145.00 6 Months $60.00 40 gbytes 36 gbytes $3.00 Maximum speeds: 1500 kbps Down/256 kbps Up TNC3 $145.00 None $40.00 40 gbytes 1 gbyte $3.00 TELI $145.00 6 Months $45.00 40 gbytes 4 gbyte $3.00 TELJ $145.00 6 Months $55.00 40 gbytes 12 gbytes $3.00 TELK $145.00 6 Months $65.00 40 gbytes 24 gbytes $3.00 TELL $145.00 6 Months $75.00 40 gbytes 36 gbytes $3.00 Maximum speeds: Up to 8192kbps Down/384 kbps Up ** TNC4 $145.00 30 Days $65.00 16 gbytes 1 gbyte $3.00 TELN $145.00 6 Months $75.00 40 gbytes 12 gbytes $3.00 TELO $145.00 6 Months $85.00 40 gbytes 24 gbytes $3.00 TELO $145.00 6 Months $105.00 40 gbytes 48 gbytes $3.00 One-Off Service Setup Connection Fee (Line Activation)   $145.00 Installation Charges     Xparx Computing Installation*   $66.00 Equipment     *Discounted Modems Prices with a Xparx Installations     - USB modem - for only one computer $49.00   - Four Port Modem/Router - for sharing with more than one computer (may need network cards in computers). $79.00   - Wireless Four Port Modem/Router - for sharing on a network without wires (may need wireless cards in computers). $179.00   - Other costs may be involved in setting up a network for multiple computers. Enquire   Example of Costs   Monthly Plan Setup TNC1 Plan   $30/month   Connection Fee     $145.00 Installation Fee     $66.00 Four Port Modem     $79.00 Total   $30/month $280.00 (Setup)    or call (08) 9335 3298 Find out more about  + + All times are Eastern Standard Time or Eastern Daylight Saving Time when that applies. If the plan's included download allowance of 32 gigabytes for the period 12 midnight to 12 noon is exceeded in any calendar month the download rate may be slowed from the optimum speed as outlined in Exetel's acceptable use policy: http://www.exetel.com.au/a_acceptable_use.php. * All times are Eastern Standard Time or Eastern Daylight Saving Time when that applies. If the plan’s included download allowance for the period 12 noon to midnight is exceeded in any calendar month the excess usage is charged at $3.00 per gigabyte. All uploads are not charged. All plans include 1 static IP. All prices include GST.   Standard Inclusions with all Broadband Plan - These are free services that are provided as a courtesy to Exetel customers in addition to your Exetel broadband service. 15 Email Addresses A Webmail Account For Each Email Address 60 Megabytes of Personal Web Space Uncounted Downloads One Static IP Address Secure User Facilities - 15 Email Addresses Each Exetel ADSL and wireless broadband plan includes 15 email addresses in the format: - Your selected yourname@exemail.com.au Email addresses are set up, changed and maintained via the user facilities on the Exetel web site. These Email accounts are PoP3/SMTP – Exetel does not provide IMAP. The capacity of each mail box set up by the user is 20 megabytes of storage and the maximum email size that can be sent or received is currently 20 megabytes. It is the customer’s responsibility to ensure that they keep enough space in each mail box they set up to ensure that email messages aren’t “lost” through there being no/not enough capacity to receive them. Exetel don’t send advices to customers regarding their mail boxes nearing, reaching or exceeding capacity. Please bear in mind that this Exetel email service is NOT a suitable method for either permanently storing email messages or for sending large files (which is why almost all email servers have limits lower than the 20 megabytes currently in operation at Exetel) and if someone sends you a large email it may be ‘bounced’ if there is not enough space in your mail box. If you need to exchange large files with people you should use FTP (which was specifically designed for this purpose). Not surprisingly there are a significant, and growing, number of email accounts that have been set up and either not used at all or used and then 'abandoned although they often continue to ‘collect’ SPAM. The Exetel email service is not to be used as a permanent storage space for emails received and sent. If you want to keep records for long periods of time you will need to download your emails from the Exetel servers on to your PC. Exetel maintains a ‘house keeping’ process that is run at the end of each month and performs the following functions: 1) deletes all accounts that have not been used for more than six months. 2) deletes any individual email message on the server that is more than three months old - A Webmail Account For Each Email Address Each email account can be accessed from anywhere in the world via the webmail facility located on the Exetel web site. From the webmail facility you can receive your email and send email. - 60 Megabytes Of Personal Web Space Each account has an allocation of 60 megabytes of space for the set up and operation of a personal web site. Access to this space is via using one of the 15 allocated email addresses and instructions on how to do this are set out in the user facilities. The tools provided for this personal web space are: MySQL PHP Perl/CGI Bin Traffic to and from your web space by other people accessing your web site doesn't count towards your ADSL/Wireless Broadband or SHDSL plan quotas. Any customer who uses this web space must ensure that their use doesn’t interfere with any other users. If any script or other process used on a customer’s no charge web space interferes, in any way, with any other user’s free web site use then the privilege of having free web hosting will be revoked immediately and may not be re-instated. Exetel is very strict in its efforts not to infringe copyright on any server under its control to ensure that you understand Exetel's policy on 'policing' the use of its hosting services by clicking here. - Uncounted Downloads From September 1st 2006, and until further notice downloads between 12 midnight and 12 noon (each day) do not count towards Exetel Residential plan's included allowance. This 'bonus' may not continue but there are currently no plans to remove it; the uncounted download period has been in place since March 1st 2004. This ‘bonus’ does not apply to Business W plans. - One Static IP Address Each Exetel ADSL and wireless broadband plan has one static IP address. - Secure User Facilities Each Exetel ADSL and wireless broadband user has access to a secure user facility area. In this area the user can set up and modify email addresses, check on downloads for the month, check current and past invoices and make changes to contact numbers and payment details. - Free Services Availability The free email and web space services are available on a 'best effort' basis only. Like all ADSL services, they have no guarantee of supply, and none should be assumed. They are provided as a free of charge courtesy to Exetel customers only. Users of these services should take special note that the free email and web space services are not suitable for any business purpose and should not be relied upon for any use that is considered important by the end user. Exetel business grade hosting services are available here. ADSL "Other" Charges April 5th 2006 - Credit Card Surcharge If you elect to pay your monthly access fee by credit card a surcharge of $1.10 per transaction will be made. This surcharge does not apply to the line activation fee or any hardware purchase. - Contract Term The Initial Contract Term is defined for each different plan. After the initial contract term has expired you may remain on the plan, on a month by month basis or cancel the service. For plans with an initial contract period of six months you may move to another plan at any time during the initial contract period and at any time after the initial contract period ends. - Contract Terms And Conditions The terms and conditions of the contract can be found here - Acceptable Use Policy A customer is completely free to use the Exetel ADSL or Wireless broadband service in any legal way they choose. However Exetel, like many other network providers, will not allow its network to be used for what is known as ‘spamming’. To understand Exetel’s acceptable use policy please click here - Changing Your Static IP Each Exetel ADSL and Wireless Broadband account comes with one static IP address. A user can request a different IP address than the one automatically allocated once at no charge and this will, generally, be done within one to two hours. If you request a change of a static IP address, you must provide a reason for the change, and Exetel will review that reason to decide whether this first request will be free of charge or not. Any subsequent request to change the IP address will automatically incur a charge of $20.00 per change and is instant. - Moving Your ADSL Service To Another Location If you move your ADSL service to another location/line (even if it has the same number) Telstra deem that to be a cancellation of service. It takes approximately 7 days to move an ADSL service to a new line and that is with the proviso that the new line is connected to an ADSL enabled exchange If you move your ADSL service it will incur a new installation fee of $100.00. If your move is within the initial six month contract period there will also be an early cancellation charge of $100.00. (Telstra doesn't recognize a relocation as anything but a cancellation of a service on one line and the installation of a new service on a different line). By moving to a new location you also start a new 6 month contract; again because Telstra deem this to be a new service Moving Your Wireless Service To Another Location If you move your Wireless Broadband service you are restricted to areas where a wireless signal is available. The Wireless modem is portable and you can use the service anywhere in Sydney where you can get a signal. As your wireless service is not location dependent moving your residence has no impact on your six month contract. - Moving between Plans If the initial service period of your plan is six months you can change plans at any time by paying the plan change charge current at the time of your plan change. If you are on an E plan you can’t move to another plan until the end of the initial six month contract period. If the initial service period of your plan is greater than six months you cannot change plans until the initial service period has expired If you move to another plan, there will currently be a charge of $25.00 if a change of speed is required and no charge if there is no change of line speed. The charge for changing plans varies from time to time and you should check close to the time that you are considering changing plans. You must submit a plan change request on or before midnight on the last day of any month. Any change you make will not come in to effect, in terms of downloads or reduced or increased monthly access charges, until the 1st of the following month. Any line speed change will usually become operable within 3 working days. You will be charged for the line speed change on the 1st of the month in which the speed change is made. - Cancelling An ADSL or Wireless Service Cancelling the service during the selected initial contract period incurs a cancellation charge of $100.00. Cancelling a service after the end of the initial contract period entails no cancellation charge per se. However, please be aware that an ADSL or Wireless service is billed one month in advance and no rebate of unused days will be given by Exetel Pty Ltd. If you decide to churn/transfer to another provider you should plan to do that on the second last working day of the Exetel monthly billing period. - Dishonour Fees If your nominated credit card or bank account dishonours the attempt by Exetel to deduct your monthly access charge or any other incurred charges on the nominated dates your account will be suspended and there will be a $10.00 fee per dishonour. You will only be able to reactivate your account by following the on line processes that you will be restricted to during the suspension. - Payment Dates The following billing cycle dates apply to ADSL and Wireless Broadband accounts: The applicable line activation fee will be debited to your nominated bank account/credit card when Telstra/Unwired advise a connection date for your service. After receiving acceptance of this debit we will also debit your nominated account with the cost of the modem, if you have ordered one, and despatch the modem to you and also email you your account name and password. Monthly Access Charge: (First Month) When we receive notification from Telstra/Unwired of the service connection date we will debit your nominated bank account/credit card with pro rata charge for the current month applicable to the Telstra/Unwired advised connection date. The first month’s access charge is calculated as being from the date that Telstra/Unwired advise that they have installed your ADSL/Broadband service to the last day of that billing month. Monthly Access Charge: (Subsequent Months)The monthly billing date for the ADSL and Wireless access charge is on or around the 1st working day of that month. The billing cycle after the first pro-rata month (in terms of download counting) will ALWAYS be from one second after midnight on the 1st day of each subsequent month to midnight on the last day of each subsequent month. If the billing requirements of Exetel's "upstream providers" (Telstra for ADSL circuits, Unwired for Wireless circuits) changes then Exetel will modify the monthly billing date in line with such changes. However you will only ever be billed a maximum of one month in advance. Excess Usage Charges: will be debited on or about the 1st day of the month following the month in which any excess usage charges were incurred. Irrespective of which day of the month your usage of the ADSL/Wireless Broadband  service commences the billing cycle for all charges (after the initial pro rata charge) will be one calendar month beginning on the 1st of the month. - Provision of Invoices No ‘paper’ invoices will be sent to any customer. The invoices will be displayed in PDF form in the user area and the user can print copies of these invoices for their records at any time.